SHIPPING & DELIVERY POLICY
Heart Align Scrubs™
Last updated: January 7, 2026
Order Processing
Orders are processed after payment is received. Please note that Heart Align Scrubs™ offers both ready-to-ship items and pre-order/custom items, which have different fulfillment timelines.
Pre-Order & Custom Items
Some items offered on our website are pre-order or custom-made due to limited production runs and vendor minimum order quantities (MOQs).
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Production Time: 14–90 days
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Shipping Begins: After production is completed
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Pre-orders are clearly labeled on product pages
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Each item is sold separately, and sizes for tops and bottoms may be selected independently
By placing a pre-order, you acknowledge and agree to the production and delivery timeline listed above.
Shipping Methods & Rates
Shipping rates are calculated at checkout based on the shipping method selected.
Standard Shipping
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Estimated delivery: 3–5 business days (after shipment)
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Flat-rate shipping may apply depending on the item
Pre-Order / Custom / Bulk Orders
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Shipping occurs after production is completed
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Shipping costs are shown at checkout or included where applicable
Free Shipping
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Free shipping may be available on qualifying orders (when applicable)
Shipping Destinations
We currently ship within the United States.
Delivery Timeframes
Delivery times are estimates and are not guaranteed. Delays may occur due to:
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Production timelines
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Carrier delays
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Weather or supply chain disruptions
Heart Align Scrubs™ is not responsible for delays once an order has been handed over to the carrier.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (when available).
Incorrect Address Disclaimer
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Questions About Shipping?
If you have any questions regarding shipping timelines, pre-orders, or delivery updates, please contact us:
📧 support@heartalignscrubs.com
📞 855-254-4672 (855-ALIGN-SCRUBS)